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By 999 Call for the NHS, Mar 28 2020 04:33AM

The new COVID19 Discharge Service Requirements issued last week to Foundation Trusts and other NHS England Management had one very clear message - “forget the usual Discharge Process - get the beds empty within the week by Friday 27th March”.

15,000 beds to be exact. Hospital beds cleared ready for the aniticipated rush of Coronavirus cases. A mantra found throughout the guidelines is “ The default assumption will be discharge home today”.

This week the Health Service Journal announced that a senior health policy spokesperson told them the guidance “basically amounted to orders which say: whatever it costs, get people out of hospital.

"Don’t worry about the rules, just do it.”

We asked a recently retired Senior Nurse “Could the beds be cleared in a week?”

Their reply: “Possibly, ward nurses are used to this sort of pressure and there will be a relentless push from the top down. I don’t see this as being very different in practice for ward staff - the discharge co-ordinator will bear the brunt because they will have to really push for discharges, but ward staff are used to that.”

So where are these patients to be transferred to?

Well 1% for whom there has been a life-changing event( car crash etc) and HOME is not an option they will be found a bed in a nursing home or residential care home. But there is a problem there lurking... more of that later.

According to the Discharge Assessment guidelines Pathways 0,1, 2 those heading for home will be met by vast teams of smiling, able and willing nurses and carers, supported by coordinators and managers.

In the Hospital there will be :

Dedicated staff to support and manage

Social care colleagues

Case managers responsible for ensuring individuals and families are fully informed of the next steps, arranging transport and ‘settle in’ support

Senior clinical staff to support with positive risk-taking

Out in the community there will be:

A single coordinator which is the community provider

A case manager allocated by the single provider

Assessment of longer term care packages

Social care and community staff

Multispecialty Community Teams

Voluntary organisations and their volunteers

It’s a miracle really. Out of nowhere there are suddenly a wealth of bodies to take up the challenge - like pulling rabbits out of Top Hats.

So wondrous is it that you even get a leaflet to help you cope with one thing.

“Due to these pressures, once you no longer need care in hospital, as decided by the health team looking after you, will be discharged. You will not have a choice over your discharge, but it is always our priority to discharge people to a safe and appropriate place”.

“Is your HOME truly a safe and appropriate place?”

Well 99% of those being pushed out this week are about to find out. Anyone who has tried to care for a terminally ill or seriously sick patient in a living room without proper equipment, space or adequate training will tell you that lifting, turning, feeding and toileting and medicating in the home is a painful and almost impossible task.

For the 1% - those pesky difficult patients who can’t go home and require bed treatment to continue on Pathway 3, the NHS will cover costs and pay nursing/care homes to take the patients. The sticking point has proven to be that patients are not being routinely tested on leaving hospital. Ethically speaking how can a care home/facility - inhabited by elderly and vulnerable residents - take a possibly infected patient into their home?

The same troubled scanerio is playing out in California It’s a real risk and tensions have already emerged as care and nursing homes have refused to accept discharges unless the patient has been tested for the virus. Testing is not a requirement under the new Discharge Service Requirements. WHY?

The former Senior Nurse continued: “Nursing homes will be forced to take people on the basis of this new process, they will have a stick to make it happen somewhere in those guidelines, community nurses will absorb the volunteer force to get people home and set up... definitely not something I approve of”.

Money may also be a concern for GPs and their community teams - already in short supply with new recent contracting cutting their funding - but a bigger concern right now is whether they are supported by functional and required standard Personal Protective Equipment.

Some NHS Staff have resorted to SCREWFIX and paying for their own masks - which is a disgrace. And GPs say they and their staff are being placed in danger with no quality equipment in their possession and little sign (despite ‘sincere’ announcements from Health Secretary Matt Hancock) of new supplies coming anytime soon.

Ironically one Nurse Practitioner in a Community Surgery setting was struggling with this week’s activities on a very different front - going digital has meant surgery doors are shut and there are no face to face appointments. She is only too aware that there are patients in her community suffering because of this - including cancer patients who are now facing cancelled operations due to hospitals being instructed to focus only on COVID19

“I’m feeling guilty because I’m not actually doing anything. Lots of online planning meetings but in terms of helping patients - nothing. Safety nets and ordinary practice standards are at an all time low and that is a big risk. The strain on the system as a whole and our already strained response times and access issues are at crisis in terms of patient safety. And of course next week we are being asked to run ‘hot and cold’ surgeries - hot meaning face to face appointments with little or no safety equipment”.

So hospital staff struggling with stressful 80hr weeks don’t feel supported.

GPs and their staff don’t feel supported.

What about the new Army of 405,000 volunteers who are now stepping into the warzone? Will they feel supported? 405,000 is a big number - and just what NHS England have been pushing for in their Long Term Plan.. more volunteers!

The Nurse Practitioner is not impressed. “It’s another huge worry. Who's going to vet them? Who’s going to train them? Who's going to manage the potential draw of "unsuitables”? For sure, many genuine folk will want to help but potentially it’s a magnet for trouble.”

She is not alone in being concerned about the New Model Army of Volunteers. This Community Pharmacist is in a state of shock after an NHS England online webinar on the new measures. Volunteers bring with them enthusiasm, eagerness and an ability to not understand protocols... and he is genuinely worried they could (through lack of understanding) harm people and themselves.

So the year 2020... Enter Covid19

This article is not intended as a moan about the faults of how this pandemic is being dealt with by the establishment - the misinformation, the ambiguous statements about what to do, what the medical facts are etc. Dealing with this pandemic is surely consuming huge amounts of energy, stamina, nerve and a lot of failure, especially when we are at the mercy of politicians whose ‘dead behind the eyes’ behaviour is the result of never having dreamt their comfortable power could be threatened by a spiky little virus.

A new, spiky little “clever virus” that has raised the issue of the need for properly funded preparedness and a distinct need for hospital space, acute beds with strong robust teams of staff. So much so that, following Italy and Spain, we too are now setting up a ‘field hospital’ - in the shell of ExCel Exhibition Centre with 4000 beds. Since this article began it now appears Birmingham, Manchester are also to get their own field hospitals. What about the rural areas? Shame all those community and cottage hospitals that dotted the land have been got rid of - sold at a low price to developers of bijou apartments for the wealthy.

This must be at the back of Simon Stevens’ mind too. Last year, June 2019 NHS England CEO, Simon Stevens, had a wobble and claimed, ironically, that bed cuts “had gone too far” in a presentation to NHS Confederation “the membership body that brings together and speaks on behalf of the whole NHS”.

Stevens was having an ironic wobble because he knew only too well about the cuts. He’s helped lead and design them since his appointment in 2014. His 5 Year Forward View and recently a ten year NHS Long Term Plan have created an axe-wielding wolf dressed up in a little pink frock chopping beds and hospitals in every direction called “Moving Healthcare Closer to Home” .

He probably learnt all about “Care Closer to Home” during his 9 year residency with (wait for it)... United Healthcare, USA’s largest health insurance company and major global health market player. There he was CEO of UH Medicare and President of Global Strategy. Stevens is the hatchet man for a process that has been going on since the 90’s as we have drifted quietly toward the USA model. It relies on what it calls “prevention” and “integrated care” and the tools are community care, preferably in your own bed, digitech and data and a big push to find more use of volunteers (free labour) in the system. That won't mean saving money it will just mean more of the public money going into the hands of the providers controlling the system.

We have to face the fact that our NHS, a once world-leading public health system, available to all, that set global health standards in mid-20th Century is now, in 2020, a fragmented and broken system as a direct result of three decades of continual neglect by successive governments who have fallen for the corporate philosophy of the likes of McKinsey, KPMG, Price Waterhouse Coopers and Deloitte. Fallen for the lie that public services are ineffective, expensive and bureaucratic and that business and the ‘free’ commercial market know better and could drive down costs and improve quality.


Lies that have motivated massive spending cuts, hospital closures, restrictions to the comprehensive menu of treatments, sold off public assets to developers, and reduced hospital beds by over 50% over thirty years. That’s a lot of beds that might have come in handy at this point in time.

Kathryn H Jacobsen, summed up her Global Health Report “Will COVID-19 generate global preparedness?” for the George Mason University with:

“The COVID-19 outbreak is yet another reminder of the necessity of intensified and sustained commitment to global public health preparedness. The world does not need more evidence of the health, social, economic, environmental, and other problems that arise when we fail to invest adequately in global health security. What is required to break this panic-then-forget cycle is to follow through on prioritising, funding, and implementing preparedness interventions.”

Here in the UK we must not panic then forget. We must remember that the NHS that bloomed in 1948 onwards offered everyone protection and support in such times as this. The NHS before outsourcing, contracting and corporate profiteering, with a coordinated and connected relationship to a Public Health Department and Social Care Department, would be dealing with this pandemic in a very different and more effective manner.

And looking to the future we need a service like that again. We don’t need a health industry or market run by businessmen obssessed with growth and shareholder profit.

We need a health service that knows and respects the human “Art of Caring”.

The world needs that again.


In one week of lockdown this pandemic has enabled this corporate slave government to push through exactly what it has been pushing for the last eight years since the 2012 Health & Social Care Act - Non-hospital Care, Digitech and Charity volunteers.

You might think we’re crazy but the question we have to ask ourselves is:

“Are NHS England using this pandemic to justify their Long Term Plan?”

By 999 Call for the NHS, Oct 17 2017 11:02AM

NHS managers are ecstatic at the thought.

After yet another three day inspirational training course (there are many) in "realigning the mindset", they can do it! Corporate thinking managers are now to be the saviours of the NHS.

Yes! More top level managers and business consultants that's what we need.  Never mind the shortages of nurses, doctors, GPs, paramedics, all clinical staff!  Who needs them moving forward in the new 5 Year Forward View preventative, digitally driven, "look after yourself cos it's your bloody fault" going forward NHS?

Never mind the Art of Caring, the vocation of nurturing and supporting another human being.  Suck that! That's so 1948. According to the guys'n'gals in suits, facing the challenges of the 21st Century means participating in a lean healthcare system , cutting away the fat, the gristle, cutting to the bleeding bone,  slicing away every ounce of "waste" - including, it seems, patients and frontline staff. Everything is better done at a bed near your home, preferably even in your home - assuming you actually have one.

Promoted by USA West Coast "experts", who can spout endless Toyota Car Factory bollocks at the drop of a million pound bank deposit, NHS Managers have now been enthused by the rescuing of the NHS by more efficient business ethics. Non-clinical amoral business ethics. The hippocratic oath has less and less to do with the modern chrome-edged shiny sparkling NHS of the future! Suck morality! That's so 1970s. What we need are Doctorpreneurs.

“Markets are systems without any innate sense of ethics or morals. It is the people within the systems on whom moral duty rests.” Erik Sherman (USA journalist)

No kidding Erik! Top NHS Managers are now shining false beacons, leading the way down digital dark paths to the future where none of us need a hospital, a GP, or a nurse. Forget having to go to hospital to be met by such wasteful things as a nurse or (god forbid) a doctor, we just need a smartphone app and personal confidence to know that everything will be fine with a glass of water and an algorithm.

There will of course be a new smiling less qualified less paid workforce (in lovely private company logos) to support you on your yellow-brick road health pathway. The USA job role Advanced Nurse Practitioners - a very good supportive role but not a replacement for consultants - are a much cheaper workforce. Nursing Associates the same. Leaner and cheaper. The NHS Future is bright. It's red white and blue with spangly stars and a glistening profit margin...

One bright spark, noble and cuddly Sir Bruce Keogh, actually said "people like going to A&E and obviously we've failed in that regard" (watch the video). Yes! damn those bloody nurses, doctors plumping cushions and making cups of tea for those who fancy a quick social visit! The 21st Century ageing population with complex needs and too much fat, are a nation of change-fearing, attention-seeking, moaning old gits who bounce, wobble and zimmerframe into A&E wards every winter to have a natter and be urgently treated causing yet another 'crisis'. So let's solve that. Cut the number of Accident & Emergency Depts by half! See where they go then! Yes that'll sort out the whinging old fat mad bastards! "And if they still insist on turning up at all hours we'll ban them!" says Jeremy Hunt, Secretary of State for Health. Well pub landlords do it.

Noble & Cuddly Bruce
Noble & Cuddly Bruce

It is this honoured 2013 morsel of no-evidence base wisdom that is now accepted and promoted by those waving  the Lanterns of Transformation on the troubled waters of our nation's pride. But lo and behold up pops Sir Bruce de Fucquitter in 2017 saying he’s very worried about the dreaded “winter crisis” because of the demands on A&E - well he recommended getting rid of half of them what does he expect?

Anyway back to the near-the-top aspirational managers... You can’t underestimate the workings of the business empires as they eat their way into all our public services through the lobbies of parliament and the corridors of our NHS. They have to because corporations themselves don’t produce anything worthwhile. They’re not in the business of producing, they’re simply managers. Takers. Controllers. Consumers of our public money. That’s all they have to go for.

Like the shameful Wreckers of coastal Cornish past, smiling business consultants are waving their smartphone flashlights on the shore, shining false hope into NHS Managers eyes and leading them (and us) crashing onto the rocks. Far from saving the good ship NHS they are about to smash it, crack it wide open and collect the goods inside - because (like wreckers) they know the loopholes in the law and NHS Constitution. Leaving an empty shipwreck. Behold the new lean corporate led NHSDIY.

Is there any hope of resisting the lanterns' light? Steering clear of the rocks? There just might be if those near-the-top manager followers can reject the cult-like appeal of Transformation. It’s insidious in it’s happy-clappy 'think positive' approach and managerial compulsory happiness. It’s very difficult to criticise even with a simple honest question raised in a meeting can lead to the whole room thinking you are the most negative and therefore destructive individual who will let the team down “moving/going forward”.

Well recently the Wreckers overstepped their mark,  they hauled the unsuspecting NHS Managers into a safe haven and, after berating them for failure,began demanding their participation in a West Coast USA style team building exercise - positively (bonkers) chanting "WE CAN DO IT" whilst waving their hands about like demented baboons.

Proper Positive Thinking
Proper Positive Thinking

This has proven too much too far for even the most enthusiastic private health promoting social media pundits, the top NHS Managers who seem to have suddenly seen a few jagged rocks ahead of them. This has shocked a few but not enough yet to fully appreciate the danger they, and we, are in. They haven't yet understood who is waving the Lanterns of Transformation. And why. Hopefully, once they realise that campaigners are not the enemy, that will come. Sometime very soon we hope

Time for some Proper Positive Thinking...

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