Contact Us
Got a question about a review, spotted something that needs updating, or want to flag a new site we haven't covered yet? This page explains how to get in touch with the team behind Non Gamstop Casinos, what we can help with, and what to check first if your query is urgent.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering betting sites not on GamStop and the wider non-Gamstop casino market in the UK. We're happy to hear from readers on topics such as:
- Corrections or updates to a review — bonus terms change, and operators sometimes adjust offers without much notice
- Suggestions for casinos or betting sites not on GamStop that we haven't yet assessed
- General questions about how our non Gamstop casino reviews are put together
- Feedback on the site itself, including anything that's unclear, broken or out of date
- Requests relating to our editorial policy, disclosure or advertising relationships
What we can't help with
We're a review and information site, not an operator. That means we can't do the following, and any message asking about these will be redirected:
- Account issues on a betting or casino site — deposits, withdrawals, verification (KYC), frozen balances or closed accounts need to go directly to that operator's own support team, since we have no access to player accounts anywhere.
- Bonus disputes — if a welcome offer, such as the packages listed on this site, hasn't credited as expected, the operator's support or complaints process is the right first stop.
- Legal advice — we can point you toward general information on regulation and self-exclusion, but we're not able to advise on individual legal situations.
If you're struggling with your gambling
If you're reaching out because gambling is causing you harm, or you're trying to work out how to stay excluded across a wider range of sites, that's important and deserves a direct answer rather than a contact form reply. Our Responsible Gambling page covers support options, self-exclusion tools that extend beyond the standard GAMSTOP scheme, and practical steps for staying in control. We'd encourage you to start there, or speak to a dedicated gambling support service, rather than waiting on an email reply from us.
Before you write in
A few checks can save time on both sides:
- If your question is about a specific casino's terms, check the operator's own site first — bonus wagering requirements, minimum deposits and game restrictions are usually listed in full there.
- If it's about how a review score was reached, our Non Gamstop Casinos UK guide sets out the criteria we weigh, including licensing, payments, game range and bonus terms.
- If it's a general query about the site, our About Us page explains who we are and how the site is funded.
- For anything relating to how content is used or reproduced, see our Terms and Conditions.
Editorial independence and commercial disclosure
Non Gamstop Casinos may earn a commission when readers click through to a listed operator and sign up. That relationship never decides how a site is scored or ranked — commission does not buy position on this page or anywhere else on the site. If you're contacting us about a suspected conflict of interest or a factual error in a review, we take that seriously and will look into it.
A note on age and location
This site, and every operator it reviews, is intended for adults aged 18 and over. If you're contacting us on behalf of someone under 18, or with concerns about underage access to gambling content, please say so clearly in your message so it can be handled appropriately.
What happens after you get in touch
Genuine reader queries, corrections and tips help keep this site accurate, particularly as new betting sites not on GamStop appear and existing bonus terms shift. We read everything that comes in, though as an independent site we can't guarantee a personal reply to every message — priority goes to corrections, safety-related messages and questions that affect the accuracy of a live review.